Legal
Refunds & conversions
Some lineages will not be present in the Haridwar registers, and some registers cannot be reached. These terms are written for those cases.
If no register is located
If our researcher cannot locate any relevant entry after a complete first pass, a defined portion of your package fee is refunded automatically. The exact portion is shown at checkout and in your case dashboard.
Converting between packages
You may convert between Essential, Standard and Heritage at any stage during a case. The price difference is settled at delivery — no separate invoice is required.
Cancellation
You can cancel before field research begins for a full refund. After field research begins, refunds are pro-rated against work completed.